GITS: transforming processes with method
Management, Innovation, Technology and Sustainability. Four dimensions applied in a cycle, so technology solves the right problem — and results keep going after the project ends.
Understand before you change
Every transformation starts with an accurate picture of how work happens today. We map the value chain, processes, people and systems involved — and set the KPIs that will serve as the baseline.
Where is the value in the business — and where is it being lost?
What we do
- Interviews and workshops with each area
- Value chain mapping
- Current-state (AS-IS) process modeling in BPMN
- Survey of systems, data and integrations
- Analysis of bottlenecks, rework and risks
Deliverables
- Value chain map
- Documented AS-IS processes
- Baseline KPIs (time, cost, errors, volume)
- Diagnostic report
Redesign the way work gets done
With the diagnostic in hand, we rethink the process: we remove steps that add no value, simplify decisions and identify where automation and artificial intelligence bring the greatest return.
How should this process work — if we started from scratch?
What we do
- Future-state (TO-BE) process redesign
- Removal of waste and redundant steps
- Identification of automation and AI opportunities
- Impact × effort prioritization
- Estimated gains and return on investment
Deliverables
- TO-BE processes validated with each area
- Prioritized automation backlog
- Business case per initiative
- Implementation roadmap
Automate, integrate and go live
We implement the redesigned process with the most suitable technology — not the most expensive one. We deliver in short cycles, with testing, documentation and training for the teams who will run the solution.
What is the simplest, most robust way to make this work?
What we do
- Software robots (RPA)
- System integrations via API
- Digital approval workflows and forms
- Applied AI: documents, customer service and agents
- KPI dashboards and data
Deliverables
- Automations and integrations in production
- Technical and operational documentation
- User training
- Support and maintenance plan
Make sure results last
A project is only finished when the gains hold. We track KPIs, set up governance and continuous improvement, and make the economic, social and environmental impact of efficiency visible.
Will today's gains still be there a year from now?
What we do
- Before × after KPI comparison
- Governance of processes and automations
- Continuous improvement routine
- ESG indicators linked to operations
- A new GITS cycle for the next priority
Deliverables
- Results dashboard
- Report of gains achieved
- Governance model
- Next prioritized opportunities
What guides every GITS cycle
Process before tools
Technology is chosen once the problem is clear — never the other way around.
Measure before and after
Without a baseline there's no proven result. We measure from day one.
Short, visible deliveries
Short cycles reduce risk and show value early to the whole organization.
People at the center
Automation frees people for higher-value work — and they take part in the redesign.
Start with a GITS diagnostic
Pick a process or an area and see, in practice, how GITS identifies the opportunities with the highest return.